FAQ

Need Help? Start Here

We’ve designed the site to be simple and seamless—but occasionally things don’t behave as expected.

If something isn’t working, or if you’re unsure about a step, we’ve created a quick guide to help you resolve the most common issues.

Before You Contact Us

Most problems can be resolved in a few moments.

Login codes not arriving
Browser or device issues
Session timeouts
Page loading delays

These are usually straightforward once you know where to look.

Quick Solutions

We’ve gathered the most common issues and clear steps to resolve them in one place.

Rather than waiting for a response, you may find the answer immediately.

→ Visit the Help & FAQ Page

If You Still Need Assistance

If the issue continues, you’re welcome to get in touch.

We’ll do our best to resolve it as quickly as possible.

Our Approach

We take the experience of this site seriously.

Clear access
Smooth navigation
Minimal friction

If something breaks that flow, we want to know—and we’ll put it right.

Need Help?

If your question isn’t covered here:

→ Contact us via the site

Website

Member Login — Help & FAQ

Not receiving your 6-digit code?

This is usually quick to fix. Try the steps below:

1. Check your spam or junk folder

Verification emails can sometimes be filtered automatically.

Search for:

bfwings
The Butterfly Whisperer

2. Wait a moment and try again

The code can take up to 1–2 minutes to arrive.

If it doesn’t appear:

Click “Resend code”
Avoid requesting multiple codes too quickly

3. Make sure your email address is correct

Even a small typo will prevent delivery.

If unsure:

Go back
Re-enter your email carefully

4. Check for email blocking

Some providers (especially work or custom domains) may block automated emails.

If possible:

Try a personal email (Gmail, Outlook, etc.)

5. Refresh and restart the process

Occasionally the session may expire.

Refresh the page
Start the sign-in process again

6. Try a different browser or device

Some browser settings or extensions can interfere.

Disable ad blockers temporarily
Try another browser (Chrome, Safari, etc.)

7. Still not receiving it?

If the issue continues, contact us via the site and we’ll help resolve it.

A Note on Fulfilment

Orders are handled with care, but as with any physical process, occasional delays or issues can occur.

If something isn’t right, we will work to resolve it.

Books

Book Orders — Help & FAQ

Ordering & Delivery

How long does delivery take?

Delivery times can vary depending on location and current demand.

UK: typically a few working days
International: may take longer depending on region

You’ll receive confirmation once your order is placed.

Do you ship internationally?

Yes—orders can be shipped internationally.

Delivery times and availability may vary depending on your location.

Will I receive tracking information?

If tracking is available for your order, it will be provided after dispatch.

Payment

What payment methods do you accept?

Payments are processed securely through trusted providers.

We do not store your payment details.

My payment didn’t go through

If your payment fails:

Check your card details
Try again after a short pause
Use an alternative method if available

If the issue continues, contact us.

Order Issues

I didn’t receive a confirmation email

Check your spam or junk folder first.

If it’s not there:

Ensure your email was entered correctly
Contact us and we’ll confirm your order manually

My order hasn’t arrived

Before contacting us:

Allow for standard delivery time
Check for any delivery notifications
Check with others at your address

If it still hasn’t arrived, get in touch and we’ll look into it.

I entered the wrong details

If you’ve made an error (address, email, etc.), contact us as soon as possible.

We’ll do our best to correct it before dispatch.

Returns & Issues

My item arrived damaged

If your order arrives damaged, contact us with details and we’ll resolve it.

Can I cancel my order?

If your order has not yet been processed or dispatched, cancellation may be possible.